Key Performance Indicators, the abbreviation KPI is used. It is a term that refers to the performance indicators/metrics associated with the process, service, organizational unit or the entire organization. KPIs reflect the desired performance (quality, efficiency or economy).
Use of the KPI in practice: KPIs are used at all levels of organizational management, particularly in strategic management, management by objectives and service management (SOM).
- Economic indicators
- Quality indicators
- Process performance indicators
- IT services indicators
- Supply indicators
- System of interrelated indicators ( BSC)
KPI as well as objectives should comply with SMART conditions.
Note: In the narrow sense the KPI refer only to the processes and are seen as a complement to KGI (Key Goal Indicators). While the KPI measures the performance of the process, the KGI measures how the objectives are being achieved.
Related terms and methods:
- Capability Maturity Model (CMM)
- Outsourcing
- Product
- SCOR Model
- Service
- Service catalog
- SLM (Service Level Management)
- SOEM (Service Oriented Enterprise Management)
Related management field:
Save this on Delicious
